Danadyaksa: Post Modern Economy Journal
Vol. 4 No. 1 (2026): Post Modern Economy Journal

The Influence of Service Quality and Premium Amount on the Contribution Collectibility of PBPU Participants of BPJS Health in West Jakarta City

Alvin Tio (Universitas Paramadina, Jakarta, Indonesia)
Didip Diandra (Universitas Paramadina, Jakarta, Indonesia)

Article Info

Publish Date
15 Jul 2026

Abstract

This study concludes that service quality and premium amount have a positive and significant effect on the contribution collectibility of PBPU participants in BPJS Health. Service quality is identified as the most dominant factor in improving contribution payment compliance. Practically, the findings indicate that strategies to improve contribution collectibility should not rely solely on premium adjustments, but must also be accompanied by improvements in service quality, particularly in terms of accessibility, service speed, and user experience. An integrated approach between service enhancement and tariff policy is expected to increase payment compliance and support the sustainability of the National Health Insurance (JKN) program.

Copyrights © 2026




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Danadyaksa: Post Modern Economy Journal
Website

Abbrev

danadyaksa

Publisher

Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Danadyaksa: Post Modern Economy Journal is an open-access, peer-reviewed journal whose objective is to publish original research papers related to the economy, Sharia economy, and business issues. This journal is also dedicated to disseminating the published articles freely for international ...