Journal of Management - Small and Medium Enterprises (SME's)
Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)

The optimizing the use of Tiktok to increase sales of Medan Pancing Culinary MSMEs

Mica Siar Meiriza (Department of Management, Faculty of Economics, Medan State University)
Raja Satrio Pandiangan (Department of Management, Faculty of Economics, Medan State University)
Sastra Sefina Sitanggang (Department of Management, Faculty of Economics, Medan State University)
Yohana Br Sinaga (Department of Management, Faculty of Economics, Medan State University)
Grace Anna Maria Sitanggang (Department of Management, Faculty of Economics, Medan State University)
Nazwa Arifa (Department of Management, Faculty of Economics, Medan State University)
Sabrina Theresia Sukma (Department of Management, Faculty of Economics, Medan State University)
Irvan Aldi Josua Marpaung (Department of Management, Faculty of Economics, Medan State University)
Robin Cornelius Siahaan (Department of Management, Faculty of Economics, Medan State University)
Robema Natalia Nainggolan (Department of Management, Faculty of Economics, Medan State University)
Karisa Kusumadewi Saputri (Department of Management, Faculty of Economics, Medan State University)
Marsha Astrid Exelsia Hutasoit (Department of Management, Faculty of Economics, Medan State University)
Nabila Hidayanti (Department of Management, Faculty of Economics, Medan State University)
Nielsen Samuel Panahatan Siagian (Department of Management, Faculty of Economics, Medan State University)
Al Ikhwan (Department of Management, Faculty of Economics, Medan State University)
Ramadhan Pulungan (Department of Management, Faculty of Economics, Medan State University)



Article Info

Publish Date
11 Jul 2026

Abstract

This study examines the utilization of TikTok as a digital marketing platform to enhance sales performance and brand awareness among culinary Micro, Small, and Medium Enterprises (MSMEs) in the Medan Pancing area. Employing a descriptive qualitative approach, data were collected through semi-structured interviews with culinary MSME owners to explore both the opportunities and challenges associated with TikTok adoption. The findings indicate that TikTok provides an effective and low-cost marketing channel through its algorithm-driven content distribution, interactive features, and broad audience reach. MSMEs that consistently produced creative and authentic content reported improved brand visibility and increased sales performance. However, limited digital literacy, low confidence in content creation, inadequate understanding of platform analytics, and rapidly evolving content trends remain major barriers to effective utilization. The study further identifies digital skills training, collaboration with local content creators, and the adoption of user-friendly content production tools as practical strategies to accelerate digital transformation among MSMEs. These findings highlight TikTok's strategic role in strengthening customer engagement and business competitiveness while contributing to the growing literature on digital marketing and MSME development in emerging economies. Future research is encouraged to employ quantitative or mixed-method approaches to examine the long-term impact of social media marketing on MSME performance across different business sectors. Keywords: TikTok Marketing; Culinary MSMEs; Digital Promotion; Sales Growth

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Journal Info

Abbrev

JEM

Publisher

Subject

Economics, Econometrics & Finance

Description

Tujuan dari jurnal ini adalah mempublikasikan artikel hasil penelitian dan kajian pustaka yang ditulis oleh dosen, peneliti dan mahasiwa. Adapun lingkup topik dari jurnal ini adalah : 1. Manajemen Umum 2. Manajemen Pemasaran 3. Sumberdaya Manusia 4. Keuangan 5. Manajemen Operasi 6. Manajemen ...