Jurnal Ilmiah Pariwisata
Vol 31 No 2 (2026): Jurnal Ilmiah Pariwisata

Keselamatan dan Kesehatan Kerja (K3) dalam Meningkatkan Keamanan dan Kepuasan Pengunjung di Taman Impian Jaya Ancol

Emenina Tarigan (Unknown)
Vienna Artina Sembiring (Unknown)
Mochamad Achmadi (Unknown)
Edy Marzuki (Unknown)
Andi Muhammad Yasin (Unknown)



Article Info

Publish Date
16 Jul 2026

Abstract

This study aims to analyze the effect of Occupational Health and Safety (OHS) implementation on visitor safety and visitor satisfaction at Ancol Dreamland. The implementation of OHS in tourism destinations is an important aspect of creating a safe and comfortable environment while enhancing the quality of visitors' experiences. This study employed a quantitative approach using an explanatory survey method. Data were collected through questionnaires distributed to 150 visitors of Ancol Dreamland selected using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that OHS implementation has a positive and significant effect on visitor safety. OHS implementation also has a positive and significant effect on visitor satisfaction. Furthermore, visitor safety has a positive and significant effect on visitor satisfaction. The mediation test results reveal that visitor safety significantly mediates the relationship between OHS implementation and visitor satisfaction. The findings demonstrate that OHS implementation is a strategic factor that can improve visitor safety and satisfaction both directly and indirectly. Therefore, tourism destination managers should strengthen OHS implementation to continuously enhance service quality and visitor experiences. Keywords: occupational health and safety (OHS), visitor safety, visitor satisfaction

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Journal Info

Abbrev

JIP

Publisher

Subject

Humanities Environmental Science

Description

Focus and Scope Jurnal Ilmiah Pariwisata is published three times a year in March, July, and November containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short ...