Bima Journal : Business, Management and Accounting Journal
Vol. 7 No. 1 (2026)

Influence Of Green Marketing, Service Quality, And Trust On Customer Loyalty At Indonesian Islamic Banks

Aliya Sukirman (Muhammadiyah University of Palopo)
Antong  Antong (Muhammadiyah University of Palopo)
Manwar  Suhardi (Muhammadiyah University of Palopo)



Article Info

Publish Date
30 Jun 2026

Abstract

Purpose: This study examines the impact of Green Marketing, Service Quality, and Trust on customer loyalty at Bank Syariah Indonesia (BSI) in the city of Palopo. Methodology: A quantitative method approach was employed with 172 respondents. Data were collected through questionnaires and analyzed using multiple regression techniques. Results: The study's findings indicate that Green Marketing and service quality have a positive and significant impact on loyalty, while Trust is the most dominant variable in determining customer loyalty. Findings: These findings explain that environmental-based marketing strategies, improved service quality, and strengthening customer trust are important aspects that BSI must enhance. Novelty & Originality: This study offers novelty by examining Green Marketing in the context of Islamic banking in Palopo, a regional setting rarely explored in prior research. Conclusions: Simultaneously, these three variables have proven significant in increasing loyalty, so their consistent application can drive customer retention, strengthen the long-term relationship between the bank and its customers, and enhance the competitiveness of Islamic banking in the city of Palopo. Type of Paper: This paper is an empirical research paper.

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Journal Info

Abbrev

bima

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

BIMA Journal is a scientific communication media which is issued by PDM Bengkulu. It is the contribution to the development of social science, business, accounting, and economy which is divided into the English Language which contains research results, literature review, field cases, or concepts. ...