MOTORIK
Vol 21 No 1 (2026): Volume 21 Maret 2026

PENGARUH KUALITAS LAYANAN KAMAR OPERASI TERHADAP KEPUASAN PASIEN DI RS X TEGAL

Srirahayu Rubiyanto (universitas ivet)
Sri Purwanti (Unknown)



Article Info

Publish Date
21 May 2026

Abstract

Service quality will have an impact on satisfaction which can be interpreted as an emotional response felt by someone after comparing the expectations and performance of the product or service received. The study was conducted at X Tegal Hospital with the aim of determining the quality of operating room services on patient satisfaction as seen from the application of the Surgical Safety Checklist. This type of research is cross-sectional with a data collection method by direct interviews with 92 operating room patients at X Tegal Hospital by accidental sampling analyzed by linear regression using SPSS. Based on the results of the study, a Pearson correlation value of 0.848 was obtained. The regression results showed that service quality had a significant effect on patient satisfaction (p <0.0001) with a regression coefficient of 0.790 and an R square value of 0.719. This means that 71.9% of the variation in patient satisfaction can be explained by the quality of operating room services. Conclusion: good service quality can significantly increase patient satisfaction

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Journal Info

Abbrev

motor

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

MOTORIK: Jurnal ilmu kesehatan sebagai saran informasi di bidang Kesehatan yang berisikan hasil penelitian, studi kepustakaan, maupun tulisan-tulisan ilmiah. Jurnal ini mencakup artikel penelitian asli, artikel ulasan, dan komunikasi singkat, termasuk: Keperawatan, kebidanan, farmacy, kesehatan ...