Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
Vol. 12 No. 2 (2026): JABM, Vol. 12 No. 2, May 2026

Technology Adoption Readiness as A Mediating Mechanism Between Omnichannel Strategy, Digital Competence and MSME Marketing Performance in Indonesia

Siska Ernawati Fatimah (Department of Management, Faculty of Economic and Business, Universitas Swadaya Gunung Jati)
Ratih Hurriyati (Department of Business Education, Faculty of Economics and Business Education, Universitas Pendidikan Indonesia)
Soesanty Maulany (Department of Management, Faculty of Economic and Business, Universitas Swadaya Gunung Jati)



Article Info

Publish Date
29 May 2026

Abstract

Background: The rapid development of digital technology has significantly transformed consumer purchasing behavior. Customers increasingly expect seamless experiences across both online and offline channels, creating new challenges for micro, small, and medium sized enterprises (MSMEs) in managing integrated marketing systems. In this context, MSMEs' ability to adopt and use digital technologies becomes an important factor in improving marketing performance. Purpose: This study examines the role of technology adoption readiness as a mediating mechanism between omnichannel strategy, digital competence, and MSME marketing performance in Indonesia.Design/methodology/approach: A quantitative research approach was employed using survey data collected from 180 MSME owners in Cirebon City, West Java, Indonesia, who operate at least two marketing channels. Data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) to evaluate both the measurement model and the structural relationship among variables.Findings/Results: Results indicate that omnichannel strategy and digital competence significantly enhance technology adoption readiness. Furthermore, technology adoption readiness has a significant positive effect on marketing performance. The structural model explains 88.3% of the variance in marketing performance (R²=0.883), indicating strong predictive capability. The mediation analysis shows that technology adoption readiness fully mediates the relationship between omnichannel strategy, digital competence, and marketing performance.Conclusion: These findings suggest that MSME marketing performance can be improved not only through channel integration and digital skills but also through strong technological readiness that supports digital transformation.Originality/value (State of the art): This study contributes to the Technology Organization Environment (TOE) framework by highlighting the mediating role of technology adoption readiness in linking strategic orientation and digital capability to marketing performance in the MSME context.  Keywords:  technology adoption readiness, omnichannel strategy, digital competence, MSMEs, marketing performance

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Journal Info

Abbrev

jabm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Journal of Business and Management Application (JABM) published articles in the field of business and management applications such as business strategy management, financial management, human resources and organization, business value chain and other issues in the field of business and management. ...