JURNAL MAHASISWA BK AN-NUR : BERBEDA, BERMAKNA, MULIA
Vol 12, No 2 (2026) - IN PRESS

PERAN KOMUNIKASI ASERTIF TERHADAP RESOLUSI KONFLIK SISWA DI KELAS

Firdaus Christina Nathasya (Universitas Negeri Surabaya)
Evi Winingsih (Universitas Negeri Surabaya)
Budi Purwoko (Universitas Negeri Surabaya)



Article Info

Publish Date
02 Aug 2026

Abstract

Conflicts that occur in classroom settings often arise from differences in perception, unclear task distribution, and a lack of open communication. These situations can disrupt learning processes and social relationships among students if not properly addressed. This study aims to analyze the role of assertive communication in classroom conflict resolution. A descriptive qualitative approach with a case study design was employed, involving five students selected through purposive sampling. Data were collected through semi-structured interviews, open-ended questionnaires, and classroom observations, and were analyzed using the thematic analysis model of Miles, Huberman, and SaldaƱa. The findings indicate that assertive communication plays a crucial role in three main aspects of conflict resolution: clarifying misunderstandings, facilitating informal peer mediation, and preventing conflict escalation by fostering an open and respectful communication climate. Students who demonstrated assertive communication tended to resolve conflicts constructively and acted as natural mediators in the classroom. These findings highlight the importance of developing assertive communication skills as part of instructional strategies and character education.

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Journal Info

Abbrev

AN-NUR

Publisher

Subject

Education Social Sciences Other

Description

Jurnal Mahasiswa BK An-Nur : Berbeda, Bermakna, Mulia ini menyediakan akses terbuka yang pada prinsipnya membuat riset tersedia secara gratis untuk publik dan akan mensupport pertukaran pengetahuan global ...