Jurnal Penelitian
Vol. 23 No. 1 (2026): June 2026

The Effect of Workload, Motivation, and Time Management on Employee Performance in the Modern Retail Industry

Rifandi Arief (Universitas Trisakti, Indonesia)
Justine Tanuwijaya (Universitas Trisakti)
B. Medina Nilasari (Universitas Trisakti)



Article Info

Publish Date
01 Aug 2026

Abstract

This study aims to analyze the influence of workload, motivation, and time management on employee performance with job satisfaction as a mediating variable in the modern retail industry. This research employed a quantitative explanatory approach using survey data collected through the distribution of structured questionnaires with a five-point Likert scale to employees in modern retail companies. The data were analyzed using Structural Equation Modeling (SEM) to examine the direct and indirect relationships among variables. The results indicate that workload and time management have a positive and significant effect on job satisfaction, while motivation does not significantly affect job satisfaction. Furthermore, time management and job satisfaction have a positive and significant effect on employee performance, whereas workload and motivation do not have a direct effect on employee performance. Job satisfaction was found to fully mediate the relationship between workload and employee performance and partially mediate the relationship between time management and employee performance. The findings highlight the importance of workload management and improving employees’ time management skills in enhancing employee performance in the modern retail industry.

Copyrights © 2026






Journal Info

Abbrev

jp

Publisher

Subject

Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Penelitian: Published by the Institute for Research and Community Service (LPPM) the University of Merdeka Malang as a forum for research publications that support the development of science, technology, economy, environment, and society in empowering the community. The scope of the journal ...