Journal of Public Health Indonesian
Vol. 3 No. 2 (2026): JULY-JHH

Analysis of User Satisfaction of Electronic Medical Record (EMRE) Application Using Pieces Framework Method at Kamaipura Community Health Center, Sigi Regency

Ince Rahmi (Universitas Muhammadiyah Palu)
Budiman (Universitas Muhammadiyah Palu)
Ahmad Yani (Universitas Muhammadiyah Palu)



Article Info

Publish Date
31 Jul 2026

Abstract

The implementation of Electronic Medical Records (EMR) is mandated by Minister of Health Regulation No. 24 of 2022, but its implementation at the Kamaipura Community Health Center still faces technical obstacles such as slow internet connection and incomplete reporting features. This study aims to analyze the level of satisfaction of EMR application users using the PIECES Framework method (Performance, Information, Economic, Control, Efficiency, and Service) at the Kamaipura Community Health Center, Sigi Regency. This type of research is quantitative with a questionnaire instrument distributed to health workers (doctors, nurses, midwives, and medical records officers). Data analysis used multiple linear regression tests to determine the partial (t-test) and simultaneous (f-test) effects of PIECES variables on user satisfaction. The results showed that all PIECES Framework variables simultaneously have a significant influence on user satisfaction of the EMR application. Partially, only system reliability (performance) had a significant effect on the perception of health worker satisfaction, while information quality, economic, control/security, efficiency, and service showed no significant partial effect. It can be concluded that the PIECES method is effective in mapping weaknesses in the EMR system. The recommendations of this research are the need to increase internet network capacity, complete reporting features, and prepare official SOPs.

Copyrights © 2026






Journal Info

Abbrev

JHH

Publisher

Subject

Health Professions Medicine & Pharmacology

Description

Journal of Public Health Indonesian: Jurnal Kesehatan Masyarakat is an international, peer-reviewed journal. It publishes original papers, reviews and short reports on all aspects of the science, philosophy, and practice of public health. It is aimed at all public health practitioners and ...