International Journal of Humanities Education and Social Sciences
Vol 5 No 5 (2026): IJHESS APRIL 2026

Influence of Digital Marketing and E-WoM on Repurchase Intention through Brand Trust of Feel Matcha Surabaya

Mohammad Hendrew Priasmono (Universitas Negeri Surabaya)
Muhammad Fachmi (Digital Business / Faculty of Economics and Business, State University of Surabaya)
Dhiyan Septa Wihara (Digital Business / Faculty of Economics and Business, State University of Surabaya)
Ika Diyah Candra Arifah (Digital Business / Faculty of Economics and Business, State University of Surabaya)



Article Info

Publish Date
17 Apr 2026

Abstract

This study aims to analyze the influence of digital marketing and electronic word of mouth (E-WoM) on repurchase intention through brand trust among Feel Matcha consumers in Surabaya. Using a quantitative explanatory approach, data were collected from 101 active TikTok users who had purchased Feel Matcha products and analyzed using SEM-PLS. The results indicate that digital marketing significantly influences repurchase intention (β = 0.256; p = 0.035) and brand trust (β = 0.375; p < 0.001). Likewise, E-WoM has a stronger significant effect on repurchase intention (β = 0.415; p = 0.001) and brand trust (β = 0.526; p < 0.001). However, brand trust does not significantly mediate the effect of digital marketing (β = 0.044; p = 0.394) or E-WoM (β = 0.062; p = 0.400) on repurchase intention. These findings indicate that consumer repurchase decisions are driven more by the attractiveness, authenticity, and credibility of TikTok content than by long-term trust formation. The study contributes to consumer behavior theory in digital platform contexts and offers practical insights for optimizing TikTok-based marketing strategies to strengthen customer loyalty.

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Journal Info

Abbrev

ijhess

Publisher

Subject

Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

Description

International Journal Of Humanities Education and Social Sciences (IJHESS) is to provide a research medium and an important reference for the advancement and dissemination of research results that support high-level research in the fields Culture of Education and Social Science Research . Original ...