Sisforma: Journal of Information Systems
Vol 13, No 1: May 2026

Computational Sentiment Analysis of User Interactions on Live Streaming Platforms Using Artificial Expert Judgment

Muhamad Sandy Saputra (Soegijapranata Catholic University)
Ridwan Sanjaya (Soegijapranata Catholic University)

Article Info

Publish Date
30 Jun 2026

Abstract

This study examines user interaction patterns on JKT48 Showroom live streaming using sentiment analysis on 14,857 interactions processed with a Large Language Model. The results show that most interactions are neutral (93.63%) with positive and negative sentiments appearing in smaller proportions. This suggests that user participation is mainly routine and reflects a form of “silent loyalty”. The findings highlight the importance of maintaining a stable user experience to support long term engagement.

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Journal Info
Sisforma: Journal of Information Systems
Website

Abbrev

sisforma

Publisher

Universitas Katolik Soegijapranata

Subject

Computer Science & IT Education Engineering Library & Information Science

Description

SISFORMA journal published by the Information Systems Studies Program Faculty of Computer Science Soegiapranata Semarang. to accommodate the scientific writings of the ideas or studies related to information systems. Scope journal Sisforma: Topics that will be published in the journal SISFORMA ...