KarismaPro
Vol. 17 No. 01 (2026): Karismapro

STRATEGI GROWTH HACKING DAN KEWIRAUSAHAAN INOVATIF: BAGAIMANA START-UP MENGUBAH USER ENGAGEMENT MENJADI USER RETENTION JANGKA PANJANG PADA START-UP KOTA BANDUNG

Reza Fauzi Bukhori (Universitas Al-Ghifari)
Eny Nuryani Resmiawati (Unknown)
Ooy Siti Halimah (Unknown)



Article Info

Publish Date
23 Jul 2026

Abstract

This study aims to analyze the influence of Growth Hacking Strategies and Innovative Entrepreneurship on long-term User Retention, with User Engagement acting as a mediating variable. This research adopts a quantitative method using a causal survey approach. Data were collected through structured online questionnaires distributed to active digital start-up users (e-commerce, fintech, edutech, and ride-hailing platforms) in Bandung, West Java. Purposive sampling was applied to obtain a final sample of n = 210 respondents who met specific criteria. The data were analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS) via SmartPLS 4. The findings reveal that both Growth Hacking and Innovative Entrepreneurship exert a positive and significant direct effect on User Retention. Furthermore, User Engagement significantly and partially mediates these relationships, showing the highest direct path coefficient to long-term retention. Practically, the results imply that digital start-ups should shift their KPIs from mere acquisition metrics to user-centric engagement loop models, supported by agile digital marketing strategies that foster consistent customer transaction convenience. Keywords: Growth Hacking, Innovative Entrepreneurship, User Engagement, User Retention, Bandung Start-U

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Journal Info

Abbrev

karismapro

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal KarismaPro dengan nomor registrasi p-issn 2086-5848 dan e-issn 2775-0647 merupakan jurnal yang diterbitkan Prodi Manajemen Fakultas Ekonomi, Universitas Al Ghifari. Penerbitan secara online dimulai pada Vol 22 No 2 (2019). KarismaPro terbit berkala setiap dua kali setahun pada bulan Mei dan ...