Jurnal Manajemen Dan Akuntansi Medan
Vol. 8 No. 2 (2026): Jurnal Manajemen dan Akuntansi Medan

The Effect of Service Quality, Price, and Facilities on Customer Satisfaction at Warkop 08

Muhammad Saeed Asshihab (Universitas Pembangunan Panca Budi)
Ocdy Amelia (Universitas Pembangunan Panca Budi)
Muhammad Dharma Tuah Putra Nasution (Universitas Pembangunan Panca Budi)



Article Info

Publish Date
04 Jul 2026

Abstract

This study was conducted to determine the effect of service quality, price, and facilities on customer satisfaction at Warkop 08. This study used a quantitative approach with primary data selected using simple random sampling. The data analysis technique used was multiple linear regression, preceded by classical assumption testing and hypothesis testing. The results of this study demonstrate that service quality, price, and facilities have a positive effect on customer satisfaction, both partially and simultaneously. The coefficient of determination (R²) of 0.754 indicates that the variables of service quality, price, and facilities account for 75.4% of the variation in customer satisfaction levels. Meanwhile, the remaining 24.6% is influenced by other factors not included in this study. Thus, efforts to improve service quality, implement appropriate pricing, and provide adequate facilities need to be prioritized because they play a crucial role in enhancing customer satisfaction. This study is intended to serve as a reference for business managers in formulating strategies to improve customer satisfaction and business competitiveness.

Copyrights © 2026






Journal Info

Abbrev

jumansi

Publisher

Subject

Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

Description

JUMANSI: Jurnal Manajemen dan Akuntasi adalah jurnal yang memuat hasil penelitian atau kajian ilmu di bidang Manajemen dan Akuntansi. JUMANSI terbit setiap dua kali dalam setahun, yaitu pada bulan Januari dan Juli. JUMANSI mempublikasikan karya ilmiah terbaik berdasarkan proses seleksi di bidang ...