KEWINUS: Jurnal Keperawatan dan Kesehatan
Vol 2 No 2 (2025): Desember

Hubungan Komunikasi Perawat dengan Tingkat Kepuasan Pasien Rawat Inap di RSUD Undata Provinsi Sulawesi Tengah

Sinta Astuti Pasau (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)
Elifa Ihda Rahmayanti (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)
Widyawati L Situmorang (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)



Article Info

Publish Date
30 Dec 2025

Abstract

Effective communication is a crucial component of nursing services and plays a significant role in determining patient satisfaction, particularly in inpatient care where nurses interact directly and continuously with patients. This study aimed to analyze the relationship between nurse communication and the level of inpatient satisfaction at Undata Regional General Hospital, Central Sulawesi Province. This study employed a quantitative approach with an analytical survey design using a cross-sectional method. A total of 75 inpatients were selected as respondents using a cluster sampling technique. Data were collected using validated and reliable questionnaires on nurse communication and patient satisfaction. Data analysis was performed using the chi-square test with the assistance of SPSS software. The results showed that the majority of respondents perceived nurse communication as effective (68.0%) and reported satisfaction with inpatient services (65.3%). Statistical analysis indicated a significant relationship between nurse communication and inpatient satisfaction (p < 0.05). Therefore, hospital management should pay special attention to improving the quality of nursing communication through regular patient satisfaction evaluations, performance feedback for nurses, and the development of standard operating procedures (SOPs) that emphasize humane and effective communication.

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Journal Info

Abbrev

kewinus

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

KEWINUS: Jurnal Keperawatan dan Kesehatan adalah Jurnal ilmiah yang berfokus pada hasil penelitian, studi literatur dan study kasus dari disiplin ilmu keperawatan dan bidang kesehatan lain yang terkait. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) ...