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All Journal KEWINUS: Jurnal Keperawatan dan Kesehatan
Elifa Ihda Rahmayanti
Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Hubungan Komunikasi Perawat dengan Tingkat Kepuasan Pasien Rawat Inap di RSUD Undata Provinsi Sulawesi Tengah Sinta Astuti Pasau; Elifa Ihda Rahmayanti; Widyawati L Situmorang
KEWINUS: Jurnal Keperawatan dan Kesehatan Vol 2 No 2 (2025): Desember
Publisher : Universitas Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65175/kewinus.v2i2.68

Abstract

Effective communication is a crucial component of nursing services and plays a significant role in determining patient satisfaction, particularly in inpatient care where nurses interact directly and continuously with patients. This study aimed to analyze the relationship between nurse communication and the level of inpatient satisfaction at Undata Regional General Hospital, Central Sulawesi Province. This study employed a quantitative approach with an analytical survey design using a cross-sectional method. A total of 75 inpatients were selected as respondents using a cluster sampling technique. Data were collected using validated and reliable questionnaires on nurse communication and patient satisfaction. Data analysis was performed using the chi-square test with the assistance of SPSS software. The results showed that the majority of respondents perceived nurse communication as effective (68.0%) and reported satisfaction with inpatient services (65.3%). Statistical analysis indicated a significant relationship between nurse communication and inpatient satisfaction (p < 0.05). Therefore, hospital management should pay special attention to improving the quality of nursing communication through regular patient satisfaction evaluations, performance feedback for nurses, and the development of standard operating procedures (SOPs) that emphasize humane and effective communication.
Hubungan Perilaku Asertif Perawat dengan Kualitas Pelayanan Keperawatan Rumah Sakit TK III Dr Sindhu Trisno Mutia Ahsun Raokang; Arniawan; Elifa Ihda Rahmayanti
KEWINUS: Jurnal Keperawatan dan Kesehatan Vol 2 No 2 (2025): Desember
Publisher : Universitas Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65175/kewinus.v2i2.74

Abstract

Abstract Nurses’ assertive behavior is an important aspect of nursing services because it plays a crucial role in establishing effective communication. Suboptimal assertive behavior may lead to a decline in the quality of nursing care. This study aimed to examine the relationship between nurses’ assertive behavior in providing care and the quality of nursing services at TK III Dr. Sindhu Trisno Hospital. A quantitative study with a cross-sectional design was conducted from April 17 to April 27, 2025. The study population consisted of 711 patients from the June 2024 period, with a sample of 42 respondents selected using proportionate stratified random sampling. Data were collected using questionnaires on nurses’ assertive behavior and the quality of nursing services. Data analysis included univariate and bivariate analyses using the chi-square test with a significance level of p < 0.05. The results showed that most respondents rated nurses’ assertive behavior and the quality of nursing services as good (76.2%). Bivariate analysis indicated a significant relationship between nurses’ assertive behavior and the quality of nursing services (p = 0.001). It was concluded that there is a significant relationship between nurses’ assertive behavior and the quality of nursing services at TK III Dr. Sindhu Trisno Hospital; therefore, enhancing nurses’ assertive behavior is expected to improve service quality and patient satisfaction.
Co-Authors Arniawan Mutia Ahsun Raokang Sinta Astuti Pasau Widyawati L Situmorang