Jurnal Ilmiah Manajemen Kesatuan
Vol. 14 No. 4 (2026): JIMKES Edisi Juli 2026

Brand Experience and Brand Loyalty: The Mediating Effect of Perceived Quality and Brand Trust

Syafiq Arif Putra (Universitas Muhammadiyah Yogyakarta, Indonesia)
Retno Widowati (Universitas Muhammadiyah Yogyakarta, Indonesia)



Article Info

Publish Date
25 Jul 2026

Abstract

The fast-fashion industry continues to grow rapidly amid increasing market competition. Although market expansion continues, companies often face challenges in maintaining long-term brand loyalty amid the abundance of brand alternatives. This study aims to examine how brand experience affects brand loyalty, with perceived quality and brand trust as mediating variables. This quantitative study collected data through surveys of 200 UNIQLO customers in the Special Region of Yogyakarta and analyzed the data using Structural Equation Modeling (SEM) with AMOS 24. The research results indicate that brand experience has a significant direct impact on brand loyalty. This study reinforces the understanding that loyalty is not only shaped directly by physical and emotional experiences but is also significantly mediated by perceptions of product quality (partial mediation). However, a unique finding was that brand trust cannot act as a mediator in this relationship in the Special Region of Yogyakarta market. This finding provides insights for fast-fashion retailers on designing marketing strategies that focus on enhancing in-store experiences and product quality consistency as key to creating sustainable brand loyalty amidst intense market competition.

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Journal Info

Abbrev

jimkes

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI ...