JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA
Vol. 11 No. 1 (2025): Jurnal Pendidikan, Sains Sosial, dan Agama Vol 11 No 1

The Effect Of Product Quality And Price On Customer Satisfaction at Love Tempe, Sempali Village

Yusta Yuniati Gulo (Program Studi Manajemen Retail, Universitas Budi Darma, Medan, Indonesia)
Dwi Pertiwi Anggraini (Program Studi Manajemen Retail, Universitas Budi Darma, Medan, Indonesia)
Ronda Deli Sianturi (Program Studi Manajemen Retail, Universitas Budi Darma, Medan, Indonesia)



Article Info

Publish Date
15 Jan 2026

Abstract

This study aims to examine the influence of product quality and price on customer satisfaction at Love Tempe in Desa Sempali. A quantitative approach was applied, using multiple linear regression as the analytical method. A total of 50 respondents were selected through purposive sampling, targeting customers who had purchased Love Tempe products more than once. Data were collected using a Likert-scale questionnaire and analyzed with SPSS version 25. The findings indicate that product quality has a positive and significant effect on customer satisfaction. Price also shows a positive and significant influence on customer satisfaction. Together, both variables contribute 68.4 percent to the level of customer satisfaction. These results highlight the importance of maintaining product quality and setting prices that reflect customer perceptions of value. The study provides insights that can help business owners improve product consistency and develop more effective pricing strategies

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Journal Info

Abbrev

PSSA

Publisher

Subject

Religion Humanities Education Other

Description

JURNAL PENDIDIKAN, SAINS SOSIAL, DAN AGAMA is a double-blind peer-reviewed scientific open access journal. The journal is dedicated to publishing research articles focusses on: 1. Teaching method 2. Instructional methods 3. Instructional strategy 4. Instructional materials development 5. Experiment, ...