Intechno Journal : Information Technology Journal
Vol. 8 No. 1 (2026): July

Web Based Smartphone Recommendation System Using C4.5 Decision Tree Algorithm for User Need Classification

Resca Amelina (Universitas Islam Indragiri)
Usman Usman (Universitas Islam Indragiri)
Bayu Rianto (Universitas Islam Indragiri)



Article Info

Publish Date
31 Jul 2026

Abstract

The rapid growth of the smartphone market has created significant difficulty for retail staff in providing consistent, objective purchase recommendations, particularly for customers with limited technical knowledge. This study presents SmartPick, a recommendation system that applies the C4.5 Decision Tree algorithm to address the inefficiency of manual recommendation at Sahabat Ponsel Tembilahan retail store. Purpose: To classify users into smartphone usage categories Gaming, Photography/Videography, Student, and General User based on budget, usage intent, and technical preferences, replacing subjective salesperson judgment with a consistent, rule-based decision process. Methods: A balanced dataset of 500 smartphones was used to train and evaluate the C4.5 model, chosen for its interpretability and ability to represent decision logic as human-readable rules. Results: The model achieved 96.00% testing accuracy, outperforming CART, Random Forest, Naive Bayes, and K-NN. Novelty: Unlike prior recommendation approaches relying on collaborative or content-based filtering, which require extensive historical transaction data, SmartPick integrates technical specifications and budget constraints directly into a single interpretable Decision Tree model, offering a transparent and scalable alternative for retail-based smartphone recommendation that remains explainable to non-technical users.

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Journal Info

Abbrev

intechno

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering

Description

Intechno Journal (e-ISSN 2655-1438 | p-ISSN 2655-1632) published by Universitas Amikom Yogyakarta in collaboration with Indonesian Computer, Electronics and Instrumentation Support Society (IndoCEISS) to promote high-quality Information Technology (IT) research among academics and practitioners ...