EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Vol. 7 No. 6 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis

Enhancing Employee Performance in The Hospitality Industry: The Role of Information Technology, Soft Skills, and Integrated Management Information Systems

Ni Putu Rita Suliastari (Universitas Mahasaraswati Denpasar)
Pande Ketut Ribek (Universitas Mahasaraswati Denpasar)
Putu Agus Eka Rismawan (Universitas Mahasaraswati Denpasar)



Article Info

Publish Date
20 Jun 2026

Abstract

This study aims to analyze the influence of Information Technology, Soft Skills, and Integrated Management Information Systems on Employee Performance at Quest Hotel San Denpasar. The phenomenon underlying this study is a decline in employee performance due to the suboptimal implementation of the Integrated Management Information System (IMIS), a less-than-intuitive system interface, and weak employee communication skills in serving guests. This study employs a quantitative approach using a survey method. The study population consists of all 43 employees at Quest Hotel San Denpasar, with a saturated sampling technique ensuring the entire population serves as the sample. Data were collected via a questionnaire that had been tested for validity and reliability. Data analysis utilized multiple linear regression. The results of the study indicate that: Information technology has a positive and significant effect on employee performance. Soft skills and the integrated management information system have a positive and significant effect on employee performance. Simultaneously, all three variables have a significant effect on employee performance. This study recommends that the company enhance employee soft skills development and optimize the implementation of the integrated management information system to improve employee performance.

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Journal Info

Abbrev

emas

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

EMAS merupakan jurnal ilmiah untuk ilmu ekonomi, manajemen dan bisnis yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar E-ISSN : 2774 - 3020. Jurnal ini sebagai sarana publikasi hasil penelitian Dosen dan mahasiswa S1 dalam meningkatkan mutu ...