Economics and Digital Business Review
Vol. 7 No. 2 (2026)

Healthcare Workforce Performance in the Era of Digital Transformation: The Role of Digital Competence, Technostress, and Employee Engagement

Diana diana (Program Magister Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhadi Setiabudi)
Abu Yazid (Program Studi Sarjana Akuntansi, Fakultas Ekonomi dan Bisnis, Universitas Pamulang)



Article Info

Publish Date
31 Jul 2026

Abstract

Digital transformation in the healthcare sector requires healthcare workers to possess adequate digital competence and manage technology-related pressures. This study examines the effects of digital competence and technostress on healthcare workforce performance, with employee engagement as a mediating variable. A quantitative associative approach was employed using questionnaire data collected from 184 healthcare workers in hospitals across the DKI Jakarta region. Data were analysed using Structural Equation Modelling–Partial Least Squares (SEM-PLS). The findings reveal that digital competence has a positive and significant effect on employee engagement but does not significantly affect healthcare workforce performance. Technostress does not significantly influence employee engagement, yet it has a positive and significant effect on performance. Employee engagement neither significantly affects performance nor mediates the relationships between digital competence, technostress, and healthcare workforce performance. The model explains 54.3% of the variation in performance. These findings highlight the importance of balancing digital competence enhancement and the management of technology-related pressures to support successful digital transformation and improve healthcare workforce performance.

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Journal Info

Abbrev

ecotal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Economics and Digital Business Review, is published by STIE Amkop Makassar in 2020, with registered number ISSN : 2774-2563 (Online), is a peer-reviewed journal published Economics and Digital Business Review published two times a year (January & July) by STIE Amkop Makassar, It provides an academic ...