The Indonesian Journal of Public Administration (IJPA)
Vol 12, No 1 (2026): THE INDONESIAN JOURNAL OF PUBLIC ADMINISTRATION (IJPA) jANUARI-JUNI

ANALISIS MODEL CIPP PELAYANAN PUBLIK PADA PROGRAM SALAM IND PROBO DI PENGADILAN AGAMA KOTA PROBOLINGGO

Nareswari Ratnaduhita (Unknown)
Veronica Sri Astuti Nawangsih (Panca Marga University)
Mastina Maksin (Panca Marga University)



Article Info

Publish Date
30 Jun 2026

Abstract

This study evaluates the implementation of the SALAM IND PROBO program (Satu Loket bagi Semua Layanan Terintegrasi Digital Pengadilan Agama Probolinggo) at the Religious Court of Probolinggo City using the CIPP evaluation model (Context, Input, Process, Product) by Stufflebeam and Coryn (2014). The research uses a descriptive qualitative approach with a case study design. Data were collected through semi-structured interviews, participatory observation, and documentation. Findings show all CIPP components are fulfilled: (1) Context - the program addresses real public need with strong regulatory grounding; (2) Input - HR with multi-functional competency, adequate facilities, and SOPs are ready; (3) Process - services run smoothly per SOP with real-time digital monitoring; (4) Product - queuing is resolved, service speed improves, user satisfaction is high, and the program is a reference model for other religious courts in East Java. Supporting factors include leadership commitment, HR competency, digital technology, stakeholder support, and regulatory foundation. Inhibiting factors include limited budget, dependency on central E-Court, low digital literacy among users, volume peaks, and lack of integration with the Employee Performance Assessment (SKP) system.

Copyrights © 2026






Journal Info

Abbrev

admpublik

Publisher

Subject

Social Sciences

Description

Fokus IJPA memusatkan perhatian pada permasalahan utama dalam pengembangan keilmuan administrasi publik meliputi: 1. Perkembangan Birokrasi dan Administrasi Pemerintahan 2. Desentralisasi, Otonomi Daerah, Pelayanan Publik 3. Kebijakan Publik dan Good Governance 4. Manajemen Pembangunan dan ...