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All Journal The Indonesian Journal of Public Administration (IJPA)
Nareswari Ratnaduhita
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Social Sciences

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ANALISIS MODEL CIPP PELAYANAN PUBLIK PADA PROGRAM SALAM IND PROBO DI PENGADILAN AGAMA KOTA PROBOLINGGO Nareswari Ratnaduhita; Veronica Sri Astuti Nawangsih; Mastina Maksin
The Indonesian Journal of Public Administration (IJPA) Vol 12, No 1 (2026): THE INDONESIAN JOURNAL OF PUBLIC ADMINISTRATION (IJPA) jANUARI-JUNI
Publisher : Department of Public Administration, Faculty of Social and Political Science, Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/ijpa.v12i1.9517

Abstract

This study evaluates the implementation of the SALAM IND PROBO program (Satu Loket bagi Semua Layanan Terintegrasi Digital Pengadilan Agama Probolinggo) at the Religious Court of Probolinggo City using the CIPP evaluation model (Context, Input, Process, Product) by Stufflebeam and Coryn (2014). The research uses a descriptive qualitative approach with a case study design. Data were collected through semi-structured interviews, participatory observation, and documentation. Findings show all CIPP components are fulfilled: (1) Context - the program addresses real public need with strong regulatory grounding; (2) Input - HR with multi-functional competency, adequate facilities, and SOPs are ready; (3) Process - services run smoothly per SOP with real-time digital monitoring; (4) Product - queuing is resolved, service speed improves, user satisfaction is high, and the program is a reference model for other religious courts in East Java. Supporting factors include leadership commitment, HR competency, digital technology, stakeholder support, and regulatory foundation. Inhibiting factors include limited budget, dependency on central E-Court, low digital literacy among users, volume peaks, and lack of integration with the Employee Performance Assessment (SKP) system.
Co-Authors Mastina Maksin Veronica Sri Astuti Nawangsih