Jurnal Kajian Pariwisata dan Perhotelan
Vol. 4 No. 1 (2026): Mei-Agustus 2026

Pengaruh Kualitas Pelayanan Dan Kepuasan Tamu Terhadap Tingkat Kunjungan Tamu Di Cliff Bar at Six Senses Uluwatu

I Putu Agus Pradnyana (Institut Pariwisata dan Bisnis Internasional)
I Wayan Restu Suarmana (Institut Pariwisata dan Bisnis Internasional)



Article Info

Publish Date
25 Jul 2026

Abstract

This study aims to analyze the effect of service quality and guest satisfaction on the level of guest visits at Cliff Bar at Six Senses Uluwatu. This research is motivated by guest complaints regarding service quality and the mismatch between guest expectations and the services received. The research method used is a quantitative approach, with data collected through the distribution of questionnaires to guests. The variables examined in this study include service quality, guest satisfaction, and the level of guest visits. Data analysis was conducted through instrument testing, classical assumption tests, multiple linear regression analysis, coefficient of determination test, as well as F-test and t-test. The results of the study indicate that service quality has a significant effect on guest satisfaction, and guest satisfaction also has a significant effect on the level of guest visits. The conclusion of this study emphasizes that continuous improvement in service quality and guest satisfaction plays an important role in increasing the level of guest visits at Cliff Bar at Six Senses Uluwatu. Keywords: Service Quality, Guest Satisfaction, Guest Visit Level, Hotel

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Journal Info

Abbrev

jkph

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Library & Information Science Other

Description

Jurnal Kajian Pariwisata dan Perhotelan (E-ISSN : 3025-1133) diterbitkan oleh CV. ITTC - Indonesia sebagai terbitan berkala yang menyajikan informasi dan analisis persoalan Kepariwisataan (Perhotelan, Destinasi Wisata dan Perjalanan Wisata). Jurnal ini terbuka untuk akademisi, praktisi dan ...