JIEM (Journal of Islamic Education Management)
Vol 10, No 2 (2026): Manajemen Pendidikan Islam

The Effect of Service Quality and Digital Presence on School Image

alkindi jundi abdurrobinabi (Universitas Hasyim Asy'
ari Tebuireng Jombang)

Suwandi Suwandi (Universitas Hasyim Asy'
ari Tebuireng Jombang)



Article Info

Publish Date
25 Jul 2026

Abstract

This research is driven by the phenomenon of intense competition among educational institutions, where schools are required to excel not only in physical services but also in digital existence to maintain a robust image and attract prospective students. The purpose of this study is to identify and analyze the partial and simultaneous influence of Service Quality (X1) and Digital Presence (X2) on School Image (Y) at SMK Negeri Mojoagung. The research method employed is quantitative with a causal associative approach. The population consists of SMKN Mojoagung students, with a sample of 305 respondents selected through Proportionate Stratified Random Sampling. Data were collected via Likert-scale questionnaires and analyzed using multiple linear regression supported by SPSS software. The results indicate that: (1) Service Quality has a positive and significant partial effect on School Image (t-statistic = 7.950; Sig. < 0.05); (2) Digital Presence demonstrates a positive and significant partial effect on School Image (t-statistic = 8.250; Sig. < 0.05); and (3) Simultaneously, Service Quality and Digital Presence jointly exert a significant effect on School Image (F-statistic = 155.590; Sig. 0.000). These variables contribute 50.4% (R Square = 0.504) to the establishment of School Image, suggesting that the synergy between excellent service and digital Presence activities is a key strategy in enhancing school reputation. 

Copyrights © 2026






Journal Info

Abbrev

Publisher

Subject

Decision Sciences, Operations Research & Management Education

Description

Journal of Islamic Education Management (JIEM) merupakan merupakan jurnal yang memuat tulisan, hasil penelitian, pengembangan, kajian atau telaah keilmuan manajemen pendidikan Islam. Isi jurnal memuat pandangan kritis, berpikir komprehensif dalam manajemen pendidikan Islam. Jurnal ini terbit setiap ...