Jurnal Ekonomi dan Bisnis
Vol 20 No 2 (2026): JEB Vol 20 No 2 Juli 2026

ASISTENSI RELAWAN PAJAK, KESADARAN, DAN KOMPLEKSITAS PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI

Apip (Universitas Diponegoro)
Hery Laksito (universitas Diponegoro)



Article Info

Publish Date
30 Jul 2026

Abstract

This study examines the effect of tax volunteer assistance, taxpayer awareness, and tax complexity on individual taxpayer compliance at the Small Tax Office of West Semarang. Using a quantitative approach, the population comprised 128,347 registered taxpayers. A sample of 100 respondents was selected using the Slovin formula and simple random sampling. Primary data were collected via a five point Likert scale questionnaire distributed directly from 27 February to 19 March 2024. Data analysis utilized multiple linear regression after satisfying validity, reliability, and classical assumption tests. Results indicate that taxpayer awareness positively and significantly affects compliance. Conversely, tax volunteer assistance and tax complexity have no significant effect. Simultaneously, all independent variables significantly affect compliance with an adjusted R square of 0.549, explaining 54.9 percent of the variance. These findings imply that internal awareness plays a more decisive role than external assistance programs or perceived regulatory complexity in shaping compliance behavior

Copyrights © 2026






Journal Info

Abbrev

jeb

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ekonomi dan Bisnis is a scientific journal published by the Institute Community Service Institute YKPN School of Business Research. JEB publishing is intended as a medium for presenting scientific works, both in the form of scientific studies and research results in the fields of economics ...