Interaksi Online
Vol 14, No 2: April 2026

PERANCANGAN STRATEGI KOMUNIKASI PEMASARAN TERPADU (IMC) DALAM MENDORONG KONVERSI PENGGUNAAN PRODUK BY.U BY TELKOMSEL SEBAGAI COPYWRITER

Nadya Syafiqa (Prodi S1 Ilmu Komunikasi)
Yohanes Thianika Budiarsa (Prodi S1 Ilmu Komunikasi)



Article Info

Publish Date
31 Mar 2026

Abstract

by.U is a digital mobile service launched by Telkomsel, primarily targeting Generation Z andyoung, digitally active users. However, by.U usage among high school and vocational schoolstudents in Semarang remains relatively low. A survey of 814 students from four schoolsaffiliated with Telkomsel's educational platform, Skul.id, found that only 46 students, orapproximately 5.7%, were active by.U SIM card users. Furthermore, the survey also showedthat the perceived risk of the service remains quite high, at 52.2%, while purchase intentionremains at 20.8%. To address these issues, an integrated marketing communications campaignwas designed through the "by.U On The Move" and "by.U Inter-School Digital Challenge"programs. This campaign employed an Integrated Marketing Communication (IMC) approach,utilizing various communication channels such as media relations, social media marketing,influencer marketing, and event marketing. The communication strategy aimed to driveaudiences through the stages of attention, interest, desire, and action, in accordance with theHierarchy of Effects model in marketing communications.The campaign implementationdemonstrated a change in audience response. Perceived risk decreased from 52.2% to 19.5%,while purchase intention increased from 46 to 118 students at the target schools. During thecampaign, the author served as a copywriter responsible for crafting communication messagesand developing campaign content.

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Journal Info

Abbrev

interaksi-online

Publisher

Subject

Library & Information Science Social Sciences

Description

Jurnal Interaksi Online adalah jurnal yang memuat karya ilmiah mahasiswa S1 Jurusan Ilmu Komunikasi, FISIP Undip. Interaksi Online menerima artikel-artikel yang berfokus pada topik yang ada dalam ranah kajian Ilmu Komunikasi dan Ilmu ...