Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 2 No. 1 (2026): JANUARI

Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Konsumen Terhadap Produk Skincare X: Studi Pada Pengguna Platform Y Generasi Z

Mohamad Badar Fadlilah (Universitas Negeri Jakarta)
Ryna Parlyna (Universitas Negeri Jakarta)
Inkreswari Retno Hardini (Universitas Negeri Jakarta)



Article Info

Publish Date
24 Jan 2026

Abstract

This study aims to analyze the effects of perceived quality, online customer reviews, and influencer characteristics including trustworthiness, expertise, and attractiveness on skincare purchase intention among digital consumers. This study employs a quantitative approach using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through SmartPLS. The research respondents consist of 302 individuals aged 18–28 years who actively seek skincare information through digital media, selected using a purposive sampling technique, with a research instrument comprising 30 statement items. The results indicate that perceived quality, expertise, and attractiveness have a positive and significant effect on purchase intention, while trustworthiness has no significant effect. In addition, online customer reviews show a significant negative effect, indicating that biased online reviews can reduce purchase intention. As a practical implication, the findings of this study are implemented in an artificial intelligence-based application prototype named SKINLYTIC, which serves as a decision support system to facilitate more rational and informed skincare purchase decisions.

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...