Economy, Business, Finance, Accounting & Management Journal
Vol. 2 No. 2 (2026): April: Economy, Business, Finance, Accounting & Management

Analysis of the Impact of Artificial Intelligence on Labor Productivity in the Service Sector

Yuliani (Universitas Muhammadiyah Sumatera Barat, Padang, Indonesia)
Rahman (Universitas Muhammadiyah Sumatera Barat, Padang, Indonesia)



Article Info

Publish Date
30 Apr 2026

Abstract

The rapid adoption of Artificial Intelligence (AI) has significantly transformed the service sector by automating routine tasks, enhancing decision-making, and improving operational efficiency. This study aims to analyze the impact of Artificial Intelligence on labor productivity in the service sector. A quantitative research approach was employed using a survey distributed to 200 employees from various service industries. Data were analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS) to examine the relationship between AI implementation and workforce productivity. The findings reveal that AI adoption has a positive and significant effect on labor productivity by increasing work efficiency, reducing operational errors, and supporting faster decision-making. The study concludes that effective AI integration can enhance organizational productivity while requiring continuous workforce adaptation through digital skills development and technological readiness

Copyrights © 2026






Journal Info

Abbrev

EBFAM

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance

Description

Economy, Business, Finance, Accounting & Management Journal is a peer-reviewed academic journal dedicated to publishing high-quality research in the fields of economics, business, finance, accounting, and management. Our mission is to serve as a platform for academics, practitioners, and researchers ...