Widya Publika
Vol 14 No 1 (2026): Widya Publika

IMPLEMENTATION OF THE SIGNAL APPLICATION IN SUPPORTING E-GOVERNMENT IN MOTOR VEHICLE TAX SERVICES AT SAMSAT DENPASAR CITY

Yumita Lestari (Universitas Ngurah Rai)
I Kadek Dede Junaedy (Universitas Ngurah Rai)
Ni Luh Putu Ening Permini (Universitas Ngurah Rai)



Article Info

Publish Date
26 Jul 2026

Abstract

This study aims to analyze the implementation of the SIGNAL application in supporting e-government for motor vehicle tax services at SAMSAT in Denpasar City. This study employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. The research analysis employs George C. Edward III’s policy implementation theory, which encompasses the aspects of communication, resources, disposition, and bureaucratic structure. The results indicate that the implementation of the SIGNAL application has been quite optimal. Regarding communication, information dissemination is conducted through public outreach, social media, the official website, and direct services. The resources aspect demonstrates the availability of adequate infrastructure and human resources. Regarding disposition, employees demonstrated a positive attitude and commitment to supporting digital services. Furthermore, the bureaucratic structure has operated in an organized and collaborative manner across agencies. However, the implementation of the SIGNAL application has not yet been fully optimal due to the challenge of low digital literacy among the public, resulting in uneven understanding of the application’s use among motor vehicle taxpayers. Keywords: Implementation, SIGNAL Application, E-Government

Copyrights © 2026






Journal Info

Abbrev

widyapublika

Publisher

Subject

Environmental Science Social Sciences

Description

Jurnal Widya Pubika adalah jurnal ilmiah Ilmu Administrasi Publik yang mempublikasikan kajian tentang Konsentrasi Ilmu Administrasi Publik (Kebijakan Publik dan Manajemen Publik). Jurnal ini juga didedikasikan untuk memberikan ruang intelektual diskusi ilmiah dibidang Administrasi Publik. Redaksi ...