IIJSE
Vol 9 No 2 (2026): Sharia Economics

THE EFFECT OF TOURIST ATTRACTIONS AND SERVICE QUALITY ON TOURIST SATISFACTION WITH DISCONFIRMATION AS A MEDIATION VARIABLE (Study on BUMDes Noyo Gimbal View Tourism)

Ika Nur Aprilliana (Unknown)
Lola Kurnia Pitaloka (Unknown)



Article Info

Publish Date
09 Jun 2026

Abstract

This study aims to analyze the influence of tourist attractions and service quality on tourist satisfaction through disconfirmation as a mediating variable at the BUMDes Noyo Gimbal View tourism destination. This research used a quantitative approach with a survey method by distributing questionnaires to tourists visiting the tourism destination. The data analysis technique used is path analysis with a stepwise regression approach and the Sobel test. The results of the study indicate that tourist attractions have a positive and significant effect on tourist satisfaction with a significant value of p < 0.001, and service quality also has a positive and significant effect on tourist satisfaction with a significant value of p < 0.001. In addition, tourist attractions influence tourist satisfaction through disconfirmation as a mediating variable with a significance value of p < 0.001, and service quality also influences tourist satisfaction through disconfirmation as a mediating variable with a significance value of p < 0.001. The findings of this study indicate that improving tourist attractions and service quality can increase tourist satisfaction through the tourism experiences perceived by visitors.

Copyrights © 2026






Journal Info

Abbrev

iijse

Publisher

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...