Analisis Strategi Layanan Perpustakaan untuk Peningkatan Kepuasan Pemustaka di Universitas Islam Negeri Sumatera Utara

Abidah Vitadiani Hutagalung (Universitas Islam Negeri Sumatera Utara)
Nadelia Syahriani (Universitas Islam Negeri Sumatera Utara)
Nesi Dwi Hafsari (Universitas Islam Negeri Sumatera Utara)
Nadya Trihafsari Nasution (Universitas Islam Negeri Sumatera Utara)
Salsabila (Universitas Islam Negeri Sumatera Utara)

Didaktik : Jurnal Ilmiah PGSD STKIP Subang
Vol. 12 No. 02 (2026): Volume 12 No. 2, Juni 2026 Public

Providing satisfactory service is one of the philosophies of a library. The purpose of this study was to determine student expectations and strategies for improving the quality of service at the State Islamic University of North Sumatra Library. In this study, data obtained from the recapitulation of results were processed using SPSS. The results showed that 60% were satisfied with the strategy used to increase user satisfaction, including providing a neat and clean reading room, well-organized books, and a large collection.