TOFEDU: The Future of Education Journal
Vol 5 No 2 (2026): Continued

An Analysis of Factors Influencing the Timeliness of Annual Tax Return Filing at KPP Pratama Situbondo: A Qualitative Descriptive Approach

Blitzar Bimbi Prasetyo (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Selvi Khoirun Nisa (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Siti Nurhalizah (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)
Ari Fahimatussyam Putra Nusantara (Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember)



Article Info

Publish Date
02 Jun 2026

Abstract

This study aims to analyze the factors influencing the timeliness of Annual Tax Return filing among individual taxpayers (employees) at KPP Pratama Situbondo in the context of the implementation of the Core Tax Administration System (Coretax). The study employed a descriptive qualitative approach using the Technology Acceptance Model (TAM) framework, which includes perceived usefulness, perceived ease of use, attitude toward use, and behavioral intention to use. Data were collected through structured interviews and observations involving tax officers and individual taxpayers selected through purposive sampling. The findings indicate that the timeliness of Annual Tax Return filing is influenced by both internal and external factors. From the TAM perspective, perceived usefulness and perceived ease of use significantly affect taxpayers’ attitudes and intentions to use the system, which subsequently influence reporting behavior. However, several obstacles remain, including technical problems such as system errors and slow access, limited digital literacy, and difficulties in adapting to the new system. External factors, such as delays in receiving withholding tax documents, work-related busyness, geographical constraints, and perceptions of weak sanctions, also contribute to reporting delays. This study concludes that although Coretax has the potential to improve reporting efficiency, its effectiveness largely depends on user readiness, system reliability, and supporting infrastructure.

Copyrights © 2026






Journal Info

Abbrev

journal

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

TOFEDU Journal is a scientific journal related to research results, conceptual studies, critical/comprehensive studies in the field of education. The results of the work of the researchers are expected to make a positive contribution in the field of education in order to achieve equitable, inclusive ...