Jurnal Manajemen
Vol 6, No 2 (2026): August

FREE SHIPPING AND CUSTOMER REVIEWS AS DETERMINANTS OF SHOPEE CONSUMER PURCHASE DECISIONS AMONG UNM MANAGEMENT STUDENTS

Keyzhia Ruff (Universitas Negeri Makassar)
Uhud Darmawan Natsir (Universitas Negeri Makassar)
Rahmat Riwayat Abadi (Universitas Negeri Makassar)
Muhammad Ichwan Musa (Universitas Negeri Makassar)
Isma Azis Riu (Universitas Negeri Makassar)



Article Info

Publish Date
30 Jun 2026

Abstract

Abstract: This study aims to analyze the influence of the free shipping feature and customer reviews on purchasing decisions on the Shopee platform. This study uses a quantitative approach with an associative design. The population in this study were active students of the Management Study Program at Makassar State University, with a sample of 95 respondents determined using a purposive sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the help of SPSS. The results showed that the free shipping feature has a positive and significant effect on purchasing decisions, meaning that the more attractive the free shipping feature offered, the higher the tendency of students to make purchases on Shopee. Customer reviews also have a positive and significant effect on purchasing decisions, so that informative and credible customer reviews can increase consumer confidence before purchasing a product. Simultaneously, the free shipping feature and customer reviews have a significant effect on purchasing decisions. The coefficient of determination value shows that both variables are able to explain purchasing decisions by 49.7%, while the remainder is influenced by other factors outside the research model. These findings confirm that consumer purchasing decisions on e-commerce platforms are not only influenced by economic incentives, but also by social information that builds trust. This research provides implications that marketplace managers and sellers need to optimize free shipping promotions and maintain the quality of customer reviews to improve consumer purchasing decisions.Keywords: Customer Review; E-Commerce; Free Shipping Feature; Purchase Decision; Shopee.

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen is a media or means of communication and scientific publication from the result of management science thought and research carried out by lecturers, researchers and related research institutions. Jurnal Manajemen are published twice a year (February and August) through Open Journal ...