Proceedings of Jogjakarta Communication Conference (JCC)
Vol. 4 No. 1 (2026): The 7th Jogjakarta Communication Conference (JCC)

Optimizing Internal Communication for Leadership Service Delivery in Local Government

Wa Ode Suci Fitriani (082260686930)
Muhammad Hidayatullah (Universitas Muhammadiyah Buton)
Harry Fajar Maulana (Universitas Muhammadiyah Buton)



Article Info

Publish Date
30 Jun 2026

Abstract

This study focuses on analyzing the internal communication patterns within the Protocol and Leadership Communication Section (PROKOPIM) of the Baubau City Regional Secretariat, with the aim of enhancing leadership service delivery. The research employed a qualitative, descriptive approach, utilizing in-depth interviews, observations, and document analysis. The study reveals that effective internal communication, characterized by intensive coordination, well-structured scheduling, two-way communication to resolve issues, adherence to protocol, and strong team cohesion, is essential for the smooth execution of leadership tasks. Findings indicate that communication tools such as WhatsApp and social media play a vital role in ensuring timely coordination, while regular briefings improve transparency and alignment. The study contributes to the literature by exploring the specific communication dynamics within local government organizations and their impact on leadership efficiency. The findings have practical implications for improving communication strategies in the public sector. Future research could focus on the role of digital communication platforms in enhancing public sector communication and examine the broader applicability of these findings in other local government settings.

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Journal Info

Abbrev

jcc

Publisher

Subject

Social Sciences

Description

Proceedings of Jogjakarta Communication Conference (JCC) is the media to publish conference scientific articles received from the annual conference JCC started on 2019. This proceeding also published annually with the scope of communication science related to various topics Related topic with ...