Journal of Multidisciplinary Science: MIKAILALSYS
Vol 4 No 3 (2026): Journal of Multidisciplinary Science: MIKAILALSYS

Effectiveness of Mobile Library Services Based on the LibQUAL+™ Method at the Pariaman City Library and Archives Office

Selvia Syaheri (Unknown)
Elva Rahmah (Unknown)



Article Info

Publish Date
24 Jul 2026

Abstract

Mobile library services play a crucial role in expanding access to information for communities with limited access to permanent library facilities. However, continuous evaluation is necessary to ensure that service quality meets users' expectations and information needs. This study aimed to evaluate the effectiveness of the mobile library service provided by the Library and Archives Office (DISPERSIP) of Pariaman City using the LIBQUAL+™ framework. A quantitative descriptive approach was employed, involving 71 respondents selected through purposive sampling. Data were collected using a structured questionnaire based on the three LIBQUAL+™ dimensions: Affect of Service, Information Control, and Library as Place, and were analyzed using descriptive statistics. The findings indicate that the overall mobile library service was effective, with a mean score of 3.04. Affect of Service achieved the highest rating and was categorized as highly effective, whereas Information Control and Library as Place were classified as effective, with Information Control receiving the lowest evaluation. The study concludes that librarians' competence represents the primary strength of the service, while improvements in collection development and information resource management remain necessary. These findings provide practical guidance for enhancing the quality and sustainability of mobile library services.

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Journal Info

Abbrev

mikailalsys

Publisher

Subject

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Environmental Science Physics Social Sciences Other

Description

Journal of Multidisciplinary Science : MIKAILALSYS [2987-3924 (Print) and 2987-2286 (Online)] is a double blind peer reviewed and open access journal to disseminating all information contributing to the understanding and development of Multidisciplinary Science. Its scope is international in that it ...