PENGARUH KUALITAS PELAYANAN, SARANA PRASARANA, DAN KEPERCAYAAN TERHADAP KEPUASAN MASYARAKAT DALAM BEROBAT DI PUSKESMAS REJOSO, KABUPATEN NGANJUK

Dina Novitasari (Universitas PGRI Mpu Sindok)
Dwi Puji Rahayu (Universitas PGRI Mpu Sindok)
Muhammad Bawono (Universitas PGRI Mpu Sindok Nganjuk)
Muhammad Ali Lutfi (Universitas PGRI Mpu Sindok Nganjuk)

Media Mahardhika
Vol. 24 No. 3 (2026): May 2026

This study aims to determine the influence of service quality, facilities and infrastructure, and trust on community satisfaction at Puskesmas Rejoso. Using a quantitative approach with a survey method involving 397 respondents, the data were analyzed using multiple linear regression. The results show that service quality significantly affects community satisfaction with a t-value of 3.010 and a significance level of 0.003; facilities and infrastructure also have a significant effect with a t-value of 1.970 and a significance level of 0.049; and trust significantly influences satisfaction with a t-value of 2.095 and a significance level of 0.037. Simultaneously, the three variables significantly affect satisfaction, indicated by an F-value of 14.654, a significance level of 0.000, and an R Square value of 0.101. These findings indicate that improving service quality, enhancing facilities, and strengthening public trust collectively contribute to increased satisfaction with healthcare services.