Accounting and Management Journal
Vol 10 No 1 (2026): Accounting and Management Journal

Transforming HRM in the Metaverse: Enhancing Employee Engagement and Collaboration in Phygital Workspaces

Rama Devi Seshapu (Himalayan University)
Sanjay Bhayani (Saurashtra University)
Jayendrasinh Jadav (Gujarat University)
Podilapu Hanumantha Rao (Andhra University)



Article Info

Publish Date
31 Jul 2026

Abstract

This study examined how immersive metaverse workspaces relate to employee engagement and performance in phygital work settings. A cross-sectional online survey produced 175 usable responses from employees and HR professionals aged 18–35 who had experience with Roblox, Decentraland, or Meta Horizon. The proposed model was assessed using confirmatory factor analysis and structural equation modeling. Immersive metaverse workspaces were positively associated with employee engagement (β = 0.59, p < 0.001), while avatar realism and social presence were positively associated with perceived employee performance (β = 0.47, p < 0.01). Experiential HR elements—augmented reality, NFT-based recognition, and sensory design—strengthened the relationship between immersive workspaces and engagement (interaction β = 0.33, p < 0.05). The study contributes by defining phygital HRM as the coordinated design of physical and immersive digital work experiences and by testing a role-consistent model grounded in employee engagement, social presence, media richness, and job resources. The findings suggest that HR managers should evaluate immersive tools as work-design resources while also addressing accessibility, privacy, digital fatigue, and ethical avatar use. Because the data were cross-sectional and self-reported, the results indicate associations rather than causal effects.

Copyrights © 2026






Journal Info

Abbrev

AMJ

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Accounting and Management Journal is a scientific peer-reviewed journal published by Faculty of Economics and Business, Universitas Nahdlatul Ulama Surabaya, Indonesia. Since Established in 2017, AMJ is intended Provide a medium for dissemination of original and quality research on various topic in ...