Jurnal Manajemen Informatika dan Bisnis Digital
Vol. 5 No. 1 (2026): Mei 2026

What Do Viewers Talk About? Sentiment and Topic Analysis of Audience Comments on a Samsung Galaxy S26 Review on YouTube

Mufidatul Azmi (Universitas Negeri Makassar)
Ade Vidya Eryanti (Universitas Negeri Makassar)
Rika Kurniawati (Universitas Negeri Makassar)



Article Info

Publish Date
15 May 2026

Abstract

The rapid growth of digital media has positioned YouTube as a key platform for consumer information seeking, particularly through smartphone review content that shapes purchasing decisions. This study examines audience sentiment and identifies dominant discussion topics within comments on a YouTube review video of the Samsung Galaxy S26 Series. A quantitative descriptive approach was employed using text mining techniques, with data collected via web scraping yielding a dataset of 1,001 comments. The analysis comprised text preprocessing, lexicon-based sentiment analysis using the Indonesian Sentiment Lexicon (InSet), and topic modeling using Latent Dirichlet Allocation (LDA). The results indicate that positive sentiment dominates the discussion, accounting for 665 comments (66.4%), while 336 comments (33.6%) reflect negative sentiment. Positive comments cluster around themes of feature innovation, design appreciation, and favorable product evaluations, while also reflecting active audience engagement through content requests directed at the creator. Negative comments are primarily driven by concerns over screen reliability issues, particularly the green line problem associated with previous Samsung Galaxy devices. These findings highlight the value of YouTube comment analysis as a source of consumer intelligence, offering practical insights for digital marketing practitioners in managing brand perception and communication strategies during new product launch phases.

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Journal Info

Abbrev

jumintal

Publisher

Subject

Computer Science & IT

Description

JUMINTAL (Jurnal Manajemen Informatika dan Bisnis Digital) merupakan wadah jurnal ilmiah yang terbuka bagi peneliti, dosen dan mahasiswa yang ingin mempublikasikan hasil dan pengembangan ilmu baik secara konseptual maupun teknis yang berkaitan dengan bidang Manajemen Informatika dan Bisnis Digital. ...