JIMEB: Jurnal Ilmiah Manajemen, Ekonomi dan Bisnis
Vol. 5 No. 2 (2026): MEI| JIMEB : Jurnal Ilmiah Manajemen, Ekonomi, Bisnis

Analysis of the Role of Artificial Intelligence-Based Personalization Marketing on Customer Satisfaction and Repurchase Intention in the E-Commerce Industry in Indonesia

Putri Pratiwi (Universitas Sains dan Teknologi Komputer Indonesia)
Suwardi (Universitas Sains dan Teknologi Komputer Indonesia)



Article Info

Publish Date
28 May 2026

Abstract

The rapid development of digital technology has encouraged e-commerce platforms to adopt Artificial Intelligence (AI)-based personalization marketing to enhance customer experience and maintain competitiveness. This study aims to analyze the role of AI-based personalization marketing on customer satisfaction and its impact on repurchase intention in the Indonesian e-commerce industry. A quantitative approach with an explanatory research design was employed, using primary data collected through an online questionnaire from 200 respondents who have experience with personalized recommendations on e-commerce platforms, and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings indicate that AI-based personalization marketing significantly influences customer satisfaction, which in turn has a positive effect on repurchase intention, while also acting as a mediating variable between the two constructs. These results suggest that effective personalization strategies can enhance consumer satisfaction and strengthen long-term purchasing behavior. This study contributes to the literature by providing empirical evidence in the Indonesian context and offers practical implications for e-commerce practitioners in optimizing AI-driven marketing strategies.

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Journal Info

Abbrev

JIMEB

Publisher

Subject

Economics, Econometrics & Finance

Description

JIMEB is published three times a year—in January, May, and October—and welcomes original research articles, literature reviews, and conceptual papers written in Bahasa Indonesia or English. The journal serves as a platform for scholars, researchers, practitioners, and students to contribute and ...