JURNAL MANAJEMEN MOTIVASI
Vol 22 No 2 (2026): Jurnal Manajemen Motivasi

The Effect of Fatigue and Job Stress on Turnover Intention with Emotional Intelligence as a Moderating Variable (A Case Study at the Bank Syariah Indonesia Office, Palu City)

Sakinah, Putri (Unknown)
Sari, Yoberth Kornelius (Unknown)
Sari, Wiri Wirastuti (Unknown)
Sari, Muh. Riswandi Palawa (Unknown)

Article Info

Publish Date
30 Jul 2026

Abstract

This study examines the effect of job fatigue and job stress on turnover intention, with emotional intelligence as a moderating variable among employees of Bank Syariah Indonesia in Palu City. This associative quantitative study used primary data from 54 respondents analyzed using SEM-PLS. The results show that job fatigue and job stress have a significant positive effect on turnover intention. Emotional intelligence significantly moderates this relationship, strengthening the effect of fatigue but weakening job stress. Consequently, improving emotional intelligence is crucial for suppressing turnover intention and improving human resource stability in the banking sector. Keywords: Burnout; Work Stress; Turnover Intention; Emotional Intelligence

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...