Peningkatan Efisiensi Operasional Perkantoran melalui Integrasi Microsoft Office dan Artificial Intelligence di Perumda Air Minum Tirta Mangutama Kabupaten Badung

I Putu Gd Sukenada Andisana (STMIK Bandung Bali)
Pande Putu Ode Juliantara KW (STMIK Bandung Bali)
Anak Agung Gde Wahyu Sukma Erlangga (STMIK Bandung Bali)
Ni Nyoman Emang Smrti (STMIK Bandung Bali)
Ibnu Atho'illah (STMIK Bandung Bali)
Desak Made Pratiwi Dharayanti (STMIK Bandung Bali)
I Wayan Sutarjana (STMIK Bandung Bali)
Acep Taufik Hidayat (STMIK Bandung Bali)
Ni Kadek Juliarini (STMIK Bandung Bali)
Ni Made Ari Lestarini (STMIK Bandung Bali)
Ida Ayu Surya Maharani (STMIK Bandung Bali)

Jurnal Pengabdian Masyarakat (ABDIRA)
Vol 6, No 3 (2026): Abdira

The low level of office software optimization and employees’ limited digital literacy are major obstacles to operational efficiency in the public service sector, including at Perumda Air Minum Tirta Mangutama. This Community Service activity aims to enhance employees’ technical competencies through Smart Office Productivity training that integrates advanced Microsoft Office features with Artificial Intelligence (AI) technology. The method used is participatory training based on demonstrations and hands-on practice, with evaluation conducted through a comparison of pre-test and post-test scores as well as the calculation of Normalized Gain (N-Gain). The results of the activity showed an increase in the average participant score from 66.25 to 76.25, with an average N-Gain of 0.29. This training has proven capable of driving the transformation of employee competencies toward a productive and efficient smart work ecosystem in support of improving the quality of public services.