Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, Dan Sosial Humaniora
Vol. 4 No. 3 (2026): Agustus: Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial

Strategi Komunikasi Digital Merek Fashion Global dalam Membangun Brand Engagement: (Studi Komparatif Zara, H&M, dan Uniqlo di Media Sosial)

Christine Marry Gabrielle (Unknown)
Andhini Winariyanti (Unknown)



Article Info

Publish Date
17 Jul 2026

Abstract

Digital transformation has fundamentally changed how fashion brands communicate with consumers. This study analyzes the digital communication strategies of three global fashion brands—Zara, H&M, and Uniqlo—across Instagram, TikTok, Facebook, and YouTube. Using systematic digital observation and descriptive quantitative content analysis, the study monitored the brands’ official social media activities for 14 days, from 6 to 19 December 2025. The analysis covered platform usage frequency, content types, and public response indicators, including views, likes, comments, and shares. The results show that Instagram was the most frequently used platform, accounting for 60% of posts, followed by Facebook at 21%, TikTok at 13.9%, and YouTube at 4.7%. Although TikTok had fewer posts and a smaller follower base, it generated the highest relative level of public engagement. Product-oriented content and tips or tutorials were equally dominant at 38.8% each, while event-related and general or interactive content each represented 11.2%. Each brand also demonstrated a distinct communication orientation: Uniqlo emphasized functional and educational narratives, H&M balanced product promotion with community interaction, and Zara focused on trend-responsive visual product presentation. The findings confirm the importance of aligning platform characteristics, content typology, and brand positioning to maximize brand engagement in the digital fashion industry.

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Journal Info

Abbrev

atmosfer

Publisher

Subject

Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Description

1. Ilmu Sosial 2. Ilmu Ekonomi 3. Akuntansi 4. Manajemen 5. Kebudayaan 6. Pendidikan 7. Sejarah 8. Pariwisata 9. Gender 10. Humaniora 11. Seni Budaya 12. Linguistik 13. Sastra 14. Filsafat 15. Studi Agama 16. Studi Media dan Komunikasi 17. Berbagai bidang penelitian yang ...