Journal Markcount Finance
Vol. 2 No. 2 (2024)

The Impact of Augmented Reality on Consumer Engagement and Brand Loyalty

Zakiyya Tunnufus (Universitas La Tansa Mashiro)
Dini Arifian (Universitas La Tansa Mashiro)
Furniawan Furniawan (Universitas La Tansa Mashiro)
Dede Suharna (Universitas La Tansa Mashiro)
Pardomuan Pardosi (Universitas 17 Agustus 1945 Surabaya)



Article Info

Publish Date
25 Oct 2024

Abstract

In today's digital era, Augmented Reality (AR) technology is increasingly gaining attention as an innovative tool in marketing and consumer experience. AR offers interactive experiences that combine virtual elements with the real world, giving consumers new ways to interact with goods and brands. This study aims to determine how the use of augmented reality (AR) technology impacts consumer engagement and brand loyalty. Specifically, this research wants to know how interactive experiences with AR affect consumers' level of engagement with a brand and how much that engagement contributes to the formation of brand loyalty. This research was conducted using a quantitative approach and was designed as a survey. AR apps from various brands deploy questionnaires to collect data. The goal of this questionnaire is to measure consumer engagement, user experience with AR, and brand loyalty.  Studies show that the use of augmented reality (AR) significantly increases consumer engagement with brands. Consumers say that interactive and immersive AR experiences make them more interested in the goods and brands. The study found that augmented reality (AR) technology increases consumer engagement and brand loyalty.

Copyrights © 2024






Journal Info

Abbrev

jmf

Publisher

Subject

Description

Journal Markcount Finance, established in 2023 by Yayasan Adra Karima Hubbi, has become a leading platform for economic research that connects financial innovation, sustainability, and digital transformation within the evolving economic ecosystem. In 2026, the journal introduced a change in its ...