Journal of Tourism Innovation and Management
Vol 1 No 1 (2026): Journal of Tourism Innovation and Management

Smart Tourism Technologies and Tourist Experience: A Systematic Literature Review

Pikrianto Pikrianto (Sekolah Tinggi Ilmu Ekonomi 45 Mataram)



Article Info

Publish Date
01 Jul 2026

Abstract

Smart Tourism Technologies (STTs) have become a key driver of digital transformation in the tourism industry, offering new opportunities to enhance tourist experiences and destination competitiveness. However, existing studies remain fragmented across different technological contexts and research perspectives. This study aims to systematically review the literature on the relationship between Smart Tourism Technologies and Tourist Experience. A Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines. Relevant articles were identified through international scholarly databases and analyzed using thematic analysis. The findings indicate that Artificial Intelligence (AI), Internet of Things (IoT), Big Data Analytics, Virtual Reality (VR), Augmented Reality (AR), and mobile applications are the most frequently studied technologies. These technologies positively influence tourist experience by improving information accessibility, personalization, interactivity, convenience, and satisfaction. Despite these benefits, challenges related to data privacy, digital inequality, and technological readiness remain significant. This review provides insights for researchers and practitioners while identifying future research opportunities in smart tourism.

Copyrights © 2026






Journal Info

Abbrev

tim

Publisher

Subject

Description

The Journal of Tourism Innovation and Management (TIM) is a peer-reviewed academic journal dedicated to publishing high-quality original research articles, review papers, and case studies focusing on management and innovation within the tourism and hospitality sectors. The journal aims to advance ...