Kompak : Jurnal Ilmiah Komputerisasi Akuntansi
Vol. 19 No. 1 (2026): Kompak : Jurnal Ilmiah Komputerisasi Akuntansi

Pengaruh Social Media Marketing dan E-WOM pada Purchase Intention Dimediasi oleh Brand Trust

Aisya Muthia Majid (Fakultas Ekonomika dan Bisnis, Universitas Negeri Semarang, Indonesia)
Widya Prananta (Fakultas Ekonomika dan Bisnis, Universitas Negeri Semarang, Indonesia)



Article Info

Publish Date
29 Jul 2026

Abstract

This study examines how social media marketing, electronic word of mouth, and brand trust influence purchase intention among prospective Garnier consumers. Data were collected through a questionnaire distributed to 105 prospective Garnier consumers in Semarang. Respondents were selected using purposive sampling, and the data were analyzed using the SEM-PLS method. The findings indicate that electronic word of mouth has a positive and significant effect on purchase intention. However, social media marketing and brand trust do not have a significant effect on purchase intention. Furthermore, although social media marketing and electronic word of mouth have a positive and significant effect on brand trust, the proposed mediation hypotheses are not empirically supported, indicating that brand trust does not function as an effective mediator in explaining the relationship between social media marketing, electronic word of mouth, and purchase intention. These findings suggest that consumer recommendations and reviews play a greater role in shaping purchase intention than social media marketing activities and brand trust. This study contributes to the development of digital marketing literature and provides practical implications for companies to optimize their electronic word of mouth strategies in an effort to increase consumer purchase intention.

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Journal Info

Abbrev

kompak

Publisher

Subject

Education

Description

Kompak :Jurnal Ilmiah Komputerisasi Akuntansi merupakan Jurnal yang diterbitkan oleh UNIVERSITAS SAINS DAN TEKNOLOGI KOMPUTER (STEKOM). Jurnal ini terbit 2 kali dalam setahun yaitu pada bulan Juli dan Desember. Misi dari Jurnal Kompak adalah untuk menyebarluaskan, mengembangkan dan menfasilitasi ...