Journal of Business, Management and Social Studies
Vol. 6 No. 2 (2026): Journal of Business, Management, and Social Studies

The Impact of Streamer Characteristics and Content Quality on Consumer Purchase Intention: Evidence from Indonesia’s TikTok Shop

Rahajeng Tyas Astari (Sampoerna University, Jakarta)
Soepriyatna (Sampoerna University, Jakarta)



Article Info

Publish Date
07 Aug 2026

Abstract

This study investigates the influence of streamer characteristics and content quality on consumer purchase intention within Indonesia’s rapidly growing TikTok Shop live-streaming environment. Grounded in the Elaboration Likelihood Model (ELM), the research addresses existing contradictions in social commerce literature by assessing how dual information-processing routes shape consumer decisions. A quantitative, explanatory research design was deployed using an online survey. Data were collected from a sample of 63 Indonesian consumers who had watched or transacted on TikTok Live within the preceding six months. Structural relationships were analyzed via Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS software. The structural model examined the central route (Argument Quality), the peripheral route (Streamers’ Credibility and Source Attractiveness), and the interactive environment (Interactivity) against the endogenous variable (Purchase Intention). The PLS-SEM analysis revealed that the model explained 44.9% of the variance in Purchase Intention. Three of the four hypothesized paths were statistically supported. Argument Quality emerged as the strongest positive driver, followed closely by Streamers’ Credibility and Interactivity. Conversely, Source Attractiveness did not exert a statistically significant influence on purchase intention. Applying the Elaboration Likelihood Model to Indonesia's TikTok Shop live-streaming context reveals that purchase intentions are driven primary by substantive product information (central route) alongside streamer credibility and real-time interactivity, whereas visual appearance cues like source attractiveness hold no statistically significant influence.

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Journal Info

Abbrev

JBMS

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Description

The focus and scope of Journal of Business, Management, and Social Studies (JBMS) is in the fields of economics, business, and management, including but not limited to finance and banking, regional economy, marketing management, human resource management, entrepreneurship. The publication frequency ...