Jurnal Teknik Industri Terintegrasi (JUTIN)
Vol. 9 No. 3 (2026): July

Faktor-Faktor Kritis Keberhasilan Implementasi Enterprise Resource Planning (ERP): Sebuah Tinjauan Literatur

Pandena Kicky Basuki Putri (Sekolah Tinggi Teknologi Wastukancana)
Muhammad Aziz Muallif (Sekolah Tinggi Teknologi Wastukancana)



Article Info

Publish Date
04 Jul 2026

Abstract

Enterprise Resource Planning (ERP) is an integrated information system that connects various business functions within a single centralized database, making it the operational backbone of modern organizations, from large enterprises to small and medium enterprises (SMEs). Although its benefits are widely recognized, ERP implementation failure rates remain reportedly high, with some studies citing failure rates exceeding 70 percent of all projects undertaken. This article presents a narrative literature review of the critical success factors (CSFs) of ERP implementation based on prior systematic reviews and empirical studies. The review identifies six main groups of factors that consistently appear in the literature: top management support, change management, user training and education, user involvement, data quality and validation, and system-process fit. This article also discusses the differing implementation challenges faced by large organizations compared to SMEs, given that resource constraints in SMEs create a distinct risk profile. This review is intended as a preliminary reference for researchers and practitioners in designing more targeted ERP implementation strategies and to open avenues for further empirical research in the Indonesian organizational context.

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Journal Info

Abbrev

jutin

Publisher

Subject

Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Jurnal Teknik Industri Terintegrasi merupakan jurnal yang dikelola oleh Program Studi Teknik Industri Fakultas Sains dan Teknologi Universitas Pahlawan Tuanku Tambusai yang menjebatani para peneliti untuk mempublikasikan hasil penelitian di bidang ilmu teknik dan teknik industri mencakup proses ...