AKSIOMA : Jurnal Manajemen
Vol 4 No 2 (2025): AKSIOMA : Jurnal Manajemen [Agustus-Januari 2025]

Pengaruh Security Privacy, Performance Expectancy, dan Social Influence Terhadap Behavioral Intention dengan Perilaku Konsumen Sebagai Variabel Moderasi Pada Pengguna Livin By’ Mandiri di Kota Bengkulu

Salsabila Zaharani (Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Prof. Dr. Hazairin, SH Bengkulu)
Veny Puspita (Universitas Prof. Dr. Hazairin, SH Bengkulu)
Fauzan (Universitas Prof. Dr. Hazairin, SH Bengkulu)



Article Info

Publish Date
29 Aug 2025

Abstract

This study aims to determine the influence of factors such as security and privacy, performance expectations, and social influences on user behavioral intentions in using the Livin' by Mandiri application in Bengkulu City. In addition, this study also examines the role of consumer behavior as a moderating variable that can strengthen or weaken the relationship between these factors and user behavioral intentions. The research method used is a quantitative approach with data collection through questionnaires. The findings show that all major factors have a positive influence on user behavioral intentions. Perceptions of security and privacy, expectations of effective application performance, and social support from the surrounding environment contribute to increasing user intentions to continue using this digital banking application. On the other hand, consumer behavior not only has a direct influence on behavioral intentions but also functions as a strengthener of the relationship between the three main factors and application usage intentions. The results of this study provide important implications for application developers and financial institutions to pay attention to aspects of security, convenience, and social support in developing digital service development strategies. In addition, building active and positive consumer behavior towards technology is also the key to the success of sustainable application adoption.

Copyrights © 2025






Journal Info

Abbrev

aksioma

Publisher

Subject

Economics, Econometrics & Finance

Description

AKSIOMA : Jurnal Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh program studi manajemen dan magister manajemen, Universitas Katolik Widya Mandira Kupang. Tujuan AKSIOMA : Jurnal Manajemen adalah untuk membangun saluran komunikasi yang efektif antara para pemangku ...