Jurnal Pendidikan Ekonomi (JURKAMI)
Vol 11, No 2 (2026): JURKAMI

PENGARUH KERAGAMAN PRODUK, SERVICESCAPE, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN BRASTAGI SUPERMARKET GATOT SUBROTO MEDAN

Edlyn Suwandy Salim (PUI Digital Business and SMEs Universitas Prima Indonesia)
Maisara Batubara (PUI Digital Business and SMEs Universitas Prima Indonesia)
Owen De Pinto Simanjuntak (Universitas Sari Mutiara Indonesia)



Article Info

Publish Date
11 Aug 2026

Abstract

The transformation of consumer behavior from traditional markets toward modern retail has intensified competition in the supermarket industry and pressured management to sustain the factors that drive consumer purchasing decisions. This study aims to analyze the effect of product variety, servicescape, and service quality on consumer purchasing decisions at Brastagi Supermarket Gatot Subroto Medan, which recorded a continuous decline in sales from 2020 to 2024. The research used a quantitative causal approach. The population consisted of all consumers of the supermarket, and a sample of ninety-six respondents was obtained using the Lemeshow formula with accidental sampling. Data were collected through questionnaires measured on a Likert scale and analyzed using multiple linear regression after the classical assumption tests were fulfilled. The findings reveal that product variety, servicescape, and service quality each have a positive and significant effect on purchasing decisions, both partially and simultaneously, with servicescape providing the strongest contribution. The study recommends that management enrich product variety, design a more comfortable and attractive servicescape, and improve service quality to encourage sustainable consumer purchasing decisions

Copyrights © 2026






Journal Info

Abbrev

JPE

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

JURKAMI: Jurnal Pendidikan Ekonomi adalah jurnal yang menerima kontribusi tulisan/artikel yang berkaitan dengan studi-studi kependidikan, pengajaran dan evaluasi belajar di bidang pendidikan ekonomi dan kajian ilmu ekonomi lainnya, baik laporan penelitian, maupun tinjauan buku yang belum pernah ...