KEWINUS: Jurnal Keperawatan dan Kesehatan
Vol 3 No 1 (2026): Juni

Hubungan Pelayanan Kesehatan dengan Tingkat Kepuasan Pasien di Puskesmas Tinggede Kabupaten Sigi

Nurfatiyyah (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)
Elifa Ihda Rahmayanti (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)
Sabir (Program Studi Ilmu Keperawatan, Fakultas Kesehatan, Universitas Widya Nusantara)



Article Info

Publish Date
30 Jun 2026

Abstract

The World Health Organization (WHO) shows that there are 5.7 to 8.4 million deaths due to low quality of health services every year in low- and middle-income countries. Patient satisfaction is a response of service users (patients) that arise after receiving services and comparing the results of services obtained from service users. The purpose of the study was to analyze the relationship between health services and patient satisfaction levels at the. Types of quantitative research with Cross sectional design. The population in the study is all patients who visited the Tinggede Health Center from January to March 2025 which amounted to 2,561 patients. Samples were taken using the slovin formula, namely 96 people. Sampling technique using accidental sampling technique. The results of the study showed that most of the respondents stated that the health services provided at the Tinggede Health Center were in the good category, namely as many as 50 respondents (52.1%), the satisfaction level in the satisfied category was as many as 65 respondents (67.7%) and the results of the Chi square statistical test obtained a p value of 0.000 <0.05. There is a relationship between health services and patient satisfaction levels at the Tinggede Health Center, Sigi Regency.

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Journal Info

Abbrev

kewinus

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

KEWINUS: Jurnal Keperawatan dan Kesehatan adalah Jurnal ilmiah yang berfokus pada hasil penelitian, studi literatur dan study kasus dari disiplin ilmu keperawatan dan bidang kesehatan lain yang terkait. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) ...